The explosion of information technologies has set in motion a virtual tidal wave of change that is in the process of profoundly affecting organizations and individuals in multiple dimensions.
Information has, until recently, been inseparable from command structures.
The selective dissemination of information has been used as a tool to define and shape the environment to ensure conforming behavior.
Transformation is fraught with both risks and opportunities because it will affect the nature of the information provided as well as the manner in which it is provided.
The full implications and consequences will not be clear for years to come.
We are not in a position to take the apparently safe and comfortable road.
We must design a strategy that identifies and anticipates negative repercussions and enables us to avoid those repercussions or minimize their impacts.
The dynamics of information dissemination have changed considerably in the latter half of this century. What was once a predominantly highly constrained and vertical information flow has evolved into a mix of vertical and horizontal flows.
The sheer volume of information received could frustrate the ability to quickly identify critical information for the decision at hand.
Better education and training are needed to develop the necessary skills to handle these information-rich situations.
Sophisticated presentations can obscure ... [with] a mixture of "fact" and inference.
When information is freely available, superiors tend to micromanage, and subordinates are likely to second guess.
Effective training must instill the judgment required to differentiate between sufficient and necessary or desirable information.
The unintended consequences of adopting information age technologies are 1) virtually ubiquitous, 2) complex enough to require more than one type of remedy, and 3) involve actions among various organizations that need to be closely linked or coordinated in order to be effective.
When the nature and distribution of information changes, radically new ways of doing business and complications in the old ways of doing business emerge.