FedEx blows. Independent contracting is the biggest load of bull. The rest of the article is about how they fired her after she asked for a leave of absence for her third recurrence of cancer.

Yeah, I have my own, entirely customer service related reasons to hate fedex, but this doesn't help me like them any more.

It does make me less surprised that a driver once delivered, without requesting a signature as required, a parcel containing a signed and numbered art print with a 3 inch puncture (v shaped, like the corner of a heavy box would leave) straight through both sides of the large cardboard envelope, the two layers of protective corrugated cardboard within, and, of course, the print sandwiched in the middle of all that.

That is only one of a series of egregious failures. I have sworn to never willingly use FedEx, either actively or by dealing with companies who ship exclusively via FedEx. My only exception is, and will probably remain, Apple Computer, who I can't give up on the basis of my FedEx hatred alone.

Say what you will about the U.S.P.S., I've had excellent luck with them on everything from overnight to parcels.

Fuck FedEx.

Working Life (High and Low) - New York Times