They were told, as they moved up the managerial ladder at the call center, that the amount they had sent in was much larger than their normal monthly payment. And if the increase hits a certain percentage higher than that normal payment, Homeland Security has to be notified. And the money doesn't move until the threat alert is lifted.
Very few people have really paid attention to the banking surveillance. All kinds of transactions are carefully monitored by the feds.
Big Brother: Whats in your wallet?