Acidus wrote:
] Yesterday I started having brownouts with my Comcast cable
] modem. after reseting it, etc, to no avail, I called tech
] Support and asked if there were any outages. Long story short
] they had reassigned my modem's MAC address to someone else or
] something retarded like that. Before they figured out it was
] a settings problem on their end, I had to suffer through
] Support trying, and failing, to understand why I didn't have
] IE.
]
] CC: Ok sir, can you please reboot the computer the modem is
] attached to.
]
] ME: Its plugged into a Router.
]
] CC: ok sir, please plug the modem directly in the computer,
] and restart the modem aand computer.
]
] ME: (Plugs modem directly into hub, runs dhclient)... ok
]
] CC: Ok sir, now open up Internet Explorer for me and go into
] Intetnet Options
]
] ME ... what we are trying to do?
]
] CC: We are trying to start IE and go into options
]
] ME: Sorry I don't have Internet Explorer, but if you tell me
] what we are trying to do under options, I can do it.
]
] CC: Sir, do you have a Mac, because they have IE as well
]
] ME: No, I use Linux
]
] CC:... I see... well, sir, ... I don't know what..., please
] hold
]
] ME: (sings with the hold music for ~10 mins)
]
] CC: Sir, ... so you don't have IE at all?
]
] ME: Nope
]
] CC: Please Hold
]
] CC: (~10 mins later) sir please hold for Tier 2 support
]
] CC: Tier 2 Support
]
] ME: (Explains problem)
]
] CC: We don't support Linux. Now if you could open IE...
]
] ... SIGH ... After setting up a proxy to go through, they see
] their mistake, and I'm up and running.

Hahah. I do have a mac. All I wanted to do was add on another email account. They made me unplug everything. They thought it must be my firewall as to why I couldn't log in. I was like "what, don't you assholes let people use firewalls?" And that having failed, they made me use IE. That having also failed, they said something about comcast.net. I was logging into comcast.com. DOH!!!

RE: No, I use Linux