"One mad consumer relations team might be an isolated incident, two begins to look like a trend. The dismissive response Bertelsmann Music Group's copy protection team recently issued to a consumer's query essentially boiled down to, 'all Cds will be copy protected, it's not our problem that they won't play on some devices, so tough.' But apparently, it's a competition. EMI Germany is taking pretty much the same attitude, and its humorously-tagged Consumer Relations team is calling the customers pirates while it's about it."

It never fails to amaze me just how stupid the recording industry is. However real the problem may be, I don't think this kind of idiocy is the answer.