David Sherwin: Utility is not contingent on perfection of form. In fact, the lessons I’ve learned about crafting elegant experiences—from the creative brief to user interface design—involve abandoning the desire for perfection entirely.
Malcom Gladwell: We should be lowering our standards, because there is no point in raising standards if standards don’t track with what we care about.
Douglas Bowman: Without conviction, doubt creeps in. Instincts fail. “Is this the right move?” When a company is filled with engineers, it turns to engineering to solve problems. Reduce each decision to a simple logic problem. Remove all subjectivity and just look at the data. Data in your favor? Ok, launch it. Data shows negative effects? Back to the drawing board. And that data eventually becomes a crutch for every decision, paralyzing the company and preventing it from making any daring design decisions.
The Elegance of Imperfection | 
