(U:) This matter has been resolved. I filed a complaint with the management of my apartment complex, they complained to Infinite Energy, and then I finally got someone who was actually willing to get things fixed up. In the final analysis I have not been charged any fees. However, they were geared up to disconnect me AGAIN 2 weeks after the initial disconnection. I received another final notice the day before I spoke to the manager who finally resolved the issue. A major pain in the ass this all was....

Infinite Energy sells natural gas in apartment complexes in Georgia. As they have lock in exclusive contracts with complexes their customers don't have any choice but to do business with them. As a result they have piss poor customer service because they just don't care.

Unfortunately, the only way to avoid them is to rent from a complex that doesn't use them, or not to rent. Do you rent in Georiga? Do you know of a property management company that doesn't deal with these people?

I sent them a check, which they cashed but failed to post to my account. Then they disconnected my service. They did send me a final disconnection notice, but it was a non descript envelope that ended up on my bill pile because it looks like a bill. Georgia law requires this notification to occur by phone or certified mail.

I haven't had a shower since Monday. I didn't realize the gas had been disconnected till yesterday. I spent the entire day yesterday dealing with their lazy customer service reps, who had my cashed check 30 seconds away from them on their terminals, but still insisted on making me jump through multiple hoops and broken fax machines to prove to them that I paid them before they'd bother to look there. (And when they DID get my fax they did nothing with it at all. I had to call back in 5 hours later and prod them, and at that time they couldn't find the fax.)

They're supposed to turn my gas back on today. I have to be home between the hours of 8 AM and 5PM. As I can't cook in my apartment I suppose that also means I'm not supposed to eat.

Thank you, infinite energy, for fucking up my life for several days because you are too lazy to double check your data entry. No company in a competitive marketplace would ever disconnect a paying customer.

(U:) Insult to injury. Infinite Engery is claiming that it is my fault that they misfiled my check because they mis-interpreted my handwriting of the account number on the check. This, of course, ignores the fact that the check came with their bill stub, which includes the account number. So, they are billing me for the disconnection and reconnection. Which, of course, gives me the motivation to file a complaint with the Georgia PSC over both their misleading disconnection notice and their failure to take responsibility for the mistake. I can't imagine that the PSC will be as disingenuous about this as they are being unless they've been thoroughly bribed. We shall see...

Fuck Infinite Energy